An Open Letter to Liam Keating of @condenastcorp @wired @wireduk
I received a response. Mr. Keating told me that I was using the wrong Wired client, and that the client shown in the App store is NOT the official Wired client. That’s not in the App section but in the Magazines section. However, even given that, I still can’t access my subscription in the electronic version – I would have to subscribe a second time. I responded asking why that was the case, and I received the following response to my email:
I’ve subscribed to Wired UK recently, and though I’ve been picking up issues on the “newsstand” for a while, I’ve recently purchased a tablet. One of the things that I was really looking forward to was reading Wired on my tablet.
The Galaxy Note 10.1 Wired UK app DOES NOT WORK.
It has never worked.
If you read the reviews on the Google Play store, it doesn’t work for most people. (That listing is also where I got your email address.)
Considering that Wired bills itself as a leader in tech and as a forward-thinking company, in this day and age for an app to be in such poor shape after so many reviews stating the blatantly obvoius fact that your app is broken is rather dismal.
I am currently re-thinking my subscription. I’ve received only one copy of the magazine so far in the post* so it seems I should be able to get most of my money back.
* PS – Why do I have to subscribe to a paper version at all? Why not switch to all digital?